Jarvis

Reimagining the Adobe chat experience

 
 
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THE CHALLENGE

Design a new, streamlined chat experience that will delight and scale across Adobe surfaces and customer segments.

Impact: Launched new end to end customer experience and improved agent experience

9 month ongoing project, started in Feb 2018

 

ROLE

User research
Workshop facilitation
Service design
Low to high fidelity UI
Prototyping
Usability Testing